Humans + AI: How retail decisioning actually works

If your team doesn’t trust your AI, it doesn’t matter how good it is. Too many retailers expect automation to just “work," but then question every decision it makes. The problem isn’t the AI, it's missing the human layer.

Lance Menuey and Zach Munoz sat down to break down why human-in-the-loop decisioning is what separates recommendations from real business outcomes. Featuring a real-world story where a store thought the system sent “10 years of inventory” and ended up driving 15–30x sales instead.From building trust in AI to knowing when to step in, they shared what it actually takes to make better, faster decisions in retail.